I'm not sure where your DE comes from. The full, radial part of the hydrogenic TISE is:
$$\frac{\rm d}{{\rm d}r}\left(r^2\frac{{\rm d}R}{{\rm d}r}\right)+\frac{2\mu r^2}{\hbar^2}\left(E+\frac{Ze^2}{4\pi\epsilon_0r}\right)R-l(l+1)R=0$$
With $l=0,1,2,...$
Developed:
$$r^2\frac{{\rm d}^2R}{{\rm d}r^2}+2r\frac{{\rm d}R}{{\rm d}r}+\frac{2\mu r^2}{\hbar^2}\left(E+\frac{Ze^2}{4\pi\epsilon_0r}\right)R-l(l+1)R=0$$
and divided by $r^2$:
$$\frac{{\rm d}^2R}{{\rm d}r^2}+\bbox[lightblue]{\frac{2}{r}\frac{{\rm d}R}{{\rm d}r}}+\left(\frac{2\mu}{\hbar^2}\left(E+\bbox[lightblue]{\frac{Ze^2}{4\pi\epsilon_0r}}\right)\bbox[lightblue]{-\frac{l\left(l+1\right)}{r^2}}\right)R=0$$
We can't solve this straight away, but for very large $r$, the highlighted terms are forced to zero because they go reciprocal with $r$.
That leaves us with an asymptotic equation:
$$\frac{{\rm d}^2R_{\infty}}{{\rm d}r^2}+\frac{2\mu E}{\hbar^2}R_{\infty}=0$$
$$R_{\infty}=c_3\exp{-\left(\sqrt{-\frac{2\mu E}{\hbar^2}}r\right)}$$
Here we've taken $E\to 0$ for $r \to +\infty$ and $E<0$ (so there is no imaginary part in the exponent).
This results in the radial solution:
$$R_{n,l}(r)=R_{\infty}(r)b_0\exp-{\left(\frac{\mu Ze^2r}{2\pi\epsilon_0\hbar^2n}\right)}$$
Re. your DE:
$$d^2U/dr^2 = -\frac{2mE}{\hbar^2}$$
with $U(r)=\frac{R(r)}{r}$
solves to:
$$U(r)=-\frac{2mE}{\hbar^2}r^2+c_1 r+c_2$$
So that
$$R(r)=-\frac{2mE}{\hbar^2}r^3+c_1 r^2+c_2 r$$
which does not go asymptotically to $0$ for $r \to +\infty$.