Background
Quantum mechanics considers only electromagnetic interactions. This fact might be a jut obscured in the introductory texts, but all the potentials in discussions of scattering, tunneling, etc. are the electric potentials interacting with a charged particle.
Problem
Let us now consider an ion incident on a dielectric surface (I chose ion rather than an electrin, so that we could ignore the exchange effects). Dielectric contains positive and negative charges, but, since overall it is electrically neutral, it creates no potential that could interact with the ion, i.e. the wall is invisible!
Our naive intuition tells us that the ion is "mechanically" prevented from passing through the wall, however quantum mechanical description of this process seems non-trivial. Obviously, it has to do with the inner structure of the dielectric, Casimir and van der Waals forces are probably a part of it.
Question
Admittedly, this is a problem from solid state/surface physics rather than pure QM. I am seeking an explanation or references, preferably supplemented by a Hamiltonian.
Comment
A possible direction to look in is the scanning tunneling microscopy, where tunneling through a dielectric is an essential phenomenon.