The notion that black holes "never" form because time "freezes" is somewhat of a misconception. It arises from trying to interpret the results of general relativity from a very traditional (Newtonian) point of view.
What is true is that an outside observer will see the clocks of objects approaching the event horizon slow down. However, it is more accurate to think of this as a consequence of the fact that it becomes harder and harder for a signal (light) to reach us from the object. As the object comes closer to the event horizon it takes longer for any signal from the object to reach us.
But this should not be confused with the idea that the object is outside the horizon "now". We normally do not interpret distant events (e.g. a supernova) that we observe "now" as happening "now", instead we usually interpret them as having happened a long time ago. The same should be done with signals observed from an object falling into a black hole.
It is important to realize that while (in principle) signals from the object we continue to reach us until eternity (making it look like it never crosses the horizon), it is impossible for us to send any signal to the object, because by the time the signal reaches the object it will have long crossed the event horizon.
This leads to the following thought experiment: Suppose you drop a mirror into a black hole, and this mirror reflects the image of a clock that you (the outside observer) hold in your hand. What you will "see" is the reflected clock (your clock) come to a halt. In some sense the indicated time, can be interpreted as the time (on your clock) at which the object crossed the event horizon, which will be in the past.
Getting back to M87*. I have dismissed the notion that it has "never" formed a black hole. At same time, I have mentioned that in principle signals from all things that went in to make the black hole should still be able to reach us. So why aren't we seeing all these things? The reality is the signals from an object approaching the event horizon rapidly become fainter and distorted (due to time dilation and how signals propagate near a black hole). In fact the intensity of any signal will decay exponential on a time scale set by the size (mass) of the black hole. In case of M87 any signal from an object falling in will disappear in a matter of days.